2. The Customer will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments and mail it to contact@finovoice.com

4. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by electronic mode in favor of the applicant and confirmation sent to the mailing address given in the online registration form, within a period of 07 calendar days on receipt of such claim.

5. Company assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:

a. If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, and invalid and delayed.

b. If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s)

c. If the funds available in the Payment Account are under any encumbrance or charge.

d. If your Bank or the NCC refuses or delays honoring the Payment Instruction(s)

e. Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force) f. In case the payment is not effected for any reason, you will be intimated about the failed payment by an e-mail